Career Opportunity – In-House Engineer/Help Desk Technician for NextStep Networking in Blue Ash, OH
Are you the go-to person when it comes to IT questions? Is client relations and problem solving your forte?
NextStep Networking is a full-service Information Technology company serving the Southwest Ohio area. NextStep specializes in providing I.T. Consulting, Implementation, and Support services for businesses of all sizes. Join their growing team in Blue Ash, Ohio.
The In-House Engineer is ...
Summary Investigates and resolves network support problems.
Essential Duties and Responsibilities of this entry-level position include the following. Other duties may be assigned.
Leads remote clients and technicians through diagnostic procedures to determine source of error.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with network connectivity, and other computer-related technologies.
Location: Cincinnati, OH.
The Help Desk Specialist is a 6 month contract.
The Help Desk Specialist provides technical phone support for issues of moderate to advanced complexity. Position requires technical expertise as well as excellent communication and customer service skills. You will be dealing with a high volume of calls, and are expected to resolve or escalate the issue in a timely fashion.
Provide support to customers via telephone, e-mail, etc. which includes ...
Feb 24 -
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