Under minimal supervision monitor, support and troubleshoot complex IT infrastructure to resolve operating issues, including failures and service level degradation.
Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to Vantiv employees and customers.
Function as an escalation point taking complex problems from less senior technicians and analysts, owning the problem through resolution.
Summary The Sr. NOC Manager is an advanced technical leader, who is results-oriented and process driven. The Sr. NOC Manager will be responsible for delivering both the strategic and tactical structure needed to support and operate a high volume, high-transaction, dynamic 24/7/365 NOC environment. The Sr. NOC Manager is responsible for leading the frontline Network Operations Center, which encompasses 24/7/365 WAN/LAN, Systems and Application Monitoring.
Essential Duties and Responsibilities ...
Summary Investigates and resolves network support problems.
Essential Duties and Responsibilities of this entry-level position include the following. Other duties may be assigned.
Leads remote clients and technicians through diagnostic procedures to determine source of error.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with network connectivity, and other computer-related technologies.
Career Opportunity – In-House Engineer/Help Desk Technician for NextStep Networking in Blue Ash, OH
Are you the go-to person when it comes to IT questions? Is client relations and problem solving your forte?
NextStep Networking is a full-service Information Technology company serving the Southwest Ohio area. NextStep specializes in providing I.T. Consulting, Implementation, and Support services for businesses of all sizes. Join their growing team in Blue Ash, Ohio.
The In-House Engineer is ...
Mar 11 -
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