Major Duties and Responsibilities:
Help Desk Requirements:
Monitor and support WAN/LAN connections at remote client locations
Be prompt and reliable for help desk shifts. This is a fast paced environment each and every day!
After initial training period, position may require 2nd or 3rd shift and weekend work. You must be flexible!
Encouraged to be at your desk monitoring remote locations and being proactive to resolve issues from beginning to end by phone and with assigned technical ...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation ...
Summary The Helpdesk Manager is an advanced technical leader responsible for managing the operation of the Helpdesk, including scheduling to efficiently meet staffing requirements based on incident volume, hiring, managing, coaching and evaluating personnel, and ensuring resolution of client service issues, and managing the processes and procedures related to the day to day Helpdesk operations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Summary The Sr. NOC Manager is an advanced technical leader, who is results-oriented and process driven. The Sr. NOC Manager will be responsible for delivering both the strategic and tactical structure needed to support and operate a high volume, high-transaction, dynamic 24/7/365 NOC environment. The Sr. NOC Manager is responsible for leading the frontline Network Operations Center, which encompasses 24/7/365 WAN/LAN, Systems and Application Monitoring.
Essential Duties and Responsibilities ...
Quality Assurance Analyst
This position has primary responsibility for analyzing business requirements and developing test plans/test cases based on those requirements, leading the software testing effort for complex projects, and performing software testing across all applications to ensure programs function as expected and meet the business intent.
Essential Job Functions/Responsibilities
Act as project lead on complex projects to provide guidance and direction on the testing ...
Pomeroy is seeking Help Desk Technicians for 3rd shift, multiple openings! This position will be in Florence, KY>
Help Desk - strong phone skills and understanding of hardware and telecom- (fax and phone lines) some reimaging experience a plus!
Provide phone support for a Corporate Help Desk. The Analyst will provide problem triage, first call resolution and ticket tracking of each incident within the ticket management tool.
Essential Duties & Responsibilities:
• Answering support queries ...
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