TITLE: Tier 2 Help Desk
LOCATION: Cincinnati VA Medical Center
3200 Vine Street Cincinnati, OH 45220
About The Opportunity
The Department of Veterans Affairs (VA) operates one of the world’s largest IT infrastructures, supporting over 1,000 user applications on tens of thousands of servers in thousands of server rooms, over thousands of desktops, laptops, medical devices, and mobile devices, and a huge national communications network. Office of Information & ...
Perform network risk analysis
Assist in pre-sales network design
Assist in project implementation
Deploy monitoring tools and agents
Automate, approve and monitor backups, patches and updates
Field trouble alerts and help desk tickets
Mentor Tier 1 and Tier 2 Engineers in training and troubleshooting
Work with manufacturing partners (Microsoft, HP, VMware, Ruckus, Cisco, Dell, etc.) on escalated trouble tickets
Maintain certification and training goals
American Equity Mortgage is a nationally licensed lender looking for ambitious, hard-working, charismatic mortgage planners who want to lead a team and have experience working with realtor groups. We are purchase money experts focused on providing you with outstanding processing, underwriting, and sales support.
We believe your growth is best supported by giving your loan originators the freedom to focus on closing loans and building relationships. With that in mind, we’ve built an operations team ...
Summary Investigates and resolves software and hardware problems of computer users by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Monitors and supports WAN/LAN connections at remote ...
Our client, a progressive marketing agency in Cincinnati, is seeking a contract-to-hire Application Developer to join their growing organization. The Associate Developer designs, builds, tests and implements the software code and programs that help deliver a strong experience to their customers. In addition to the development responsibilities that help with delivery of end-user experience to clients, the person in this role will handle hardware maintenance/roll-out and first-tier computer support. ...
This is a second shift position, with availability needed between 12:00 noon and 11:00 pm, including one weekend day per week.
Calero (www.calero.com), headquartered in Rochester, NY is the most accomplished provider of global managed mobility solutions helping mid to large size enterprises gain visibility and control of their mobile enterprise while dramatically reducing the total cost of ownership and improving employee productivity and satisfaction. We do this by combining our state-of-the-art ...
Career Opportunity: Information Technology Help Desk Support Analyst – Cincinnati, OH
Do you have a passion for both information technology and superior customer service? Better yet, are you known for your excellent customer service skills? Would you like to work in a collaborative IT environment with a strong focus on helping and supporting your clients AND organization? We’ve got the perfect opportunity for you.
MediSync Midwest, a healthcare support services and clinical management company, is ...
Our client is looking for an IT Director who can ensure our client’s offices across the country are operating at the highest productivity levels. This candidate will utilize broad and comprehensive experience, customer servicing skills, and knowledge to maintain high uptime requirements as well as drive user adoption of the available technical systems and solutions, especially the workflows and tools provided through Salesforce.com.
This position requires a proactive approach. The candidate must ...
Field incoming client calls, create the initial incident, entitles, prioritizes and codes the incident to ensure efficient resolution of the issue. The Service Desk analyst is responsible for triaging, coding and prioritizing NMS incidents to include engaging the assistance of Level Two Network and Server Engineers when issue is beyond their ability to resolve. The Service Desk Staff will follow the incident through the various support channels to ensure proper client communication during outages and ...
Summary The Sr. NOC Manager is an advanced technical leader, who is results-oriented and process driven. The Sr. NOC Manager will be responsible for delivering both the strategic and tactical structure needed to support and operate a high volume, high-transaction, dynamic 24/7/365 NOC environment. The Sr. NOC Manager is responsible for leading the frontline Network Operations Center, which encompasses 24/7/365 WAN/LAN, Systems and Application Monitoring.
Essential Duties and Responsibilities ...
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